Terms and Conditions
If Montano Explorer intervenes in the services of other independent suppliers (e.g. connection flights, rent-a-car services, transportation services, excursions, booking accommodations, etc.), Montano Explorer is only responsible for the mediation of these services, but not for the services themselves. In this case, the Terms & Conditions of that supplier are relevant. If Montano Explorer is the tour operator, the general Terms & Conditions stated herein take effect.
Responsibilities:
We ask all participants to be aware of the dangers of the Covid-19 virus. The virus is airborne and can be contracted by touch with another infected person or by objects. It is from the utmost importance to be as careful as possible during yours travels before and after the program as well as during the program. Getting infected and sick can be a serious and difficult situation to handle.
We ask every participant to be as honest as possible to let us know in advance and during the program if you have or have had any symptoms that can direct to the virus Covid-19.
It is the participant’s responsibility to book a program that is of their interest and suited to their physical abilities. We like to ask all participants to be kind and considered towards our team, other participants and to the nature we walk through. In our programs we work as a team and often ask for the participant’s cooperation including activities like: building up and down of their tent and helping with chores at camp like hauling water or preparing meals.
It is the participant’s responsibility to arrive on time to start the program. Montano Explorer is not responsible for any delay in transportations organized by third parties. However, we will try and help you to get to the guide’s location at the earliest possibility when this occurs. This transportation might add an additional fee to the program.
The participants are responsible for fulfilling passport, visa, customs, device, and health regulations. All disadvantages resulting from non-fulfillment of these regulations are the sole responsibility of the participant.
Montano explorer is not responsible for any loss or stolen prior, during or after the booked program. Neither can they be held liable for any accident that occurs before or after their booked program.
We take responsibility to organize a safe and healthy environment during the program. All measurements of social distancing and the using of masks are uphold in enclosed areas. When on the trails mask will only be used while passing by fellow hikers. All gear is cleaned and disinfected before and after the program. During the program participants will have personal gear designated to them only to avoid contact as much as possible. Participants will only share a tent with a travelling partner or family member. Any participant travelling alone will be designated a single tent.
Program information:
1. Program includes:
All transfers & all transportation during the program, all meals on the trail or in the field, park fee, permits, camping costs, lodging costs (if included), group equipment, all logistics, guide fees, catamaran costs. Please refer to each trip itinerary for more information about what is included.
2. Program Cost does not Include:
Air transportation and related fees (except as indicated in the itinerary); transfers from arrival airport to hotel or meeting point and from hotel/meeting point to departure airport (except as indicated in the itinerary); excess baggage charges; excursions noted as optional in the itinerary; passport and visa expenses; baggage/accident/cancellation insurance; personal expenses, such as laundry, communication charges, alcoholic beverages; and any other items not specifically noted as included, meals in towns or cities (unless otherwise noted in the itinerary), non-scheduled itinerary changes - emergency or non-emergency, non-arranged meal requests or porters.
3. Reservations, Cancellations, and Refunds:
To confirm your spot on the program we ask for a 100% payment of the total tour cost.
Reservation or payment of any Montano Explorer tour constitutes your acceptance to our Terms & Conditions.
For all tour cancellations there is a $100 USD fee. Charges for cancellations are as follows:
91- 62 days prior to departure: 10 % of the total tour cost
61 - 32 days prior to departure: 20% of the total tour cost;
31 – 10 days prior to departure: 50% of the total tour cost.
10 or fewer days prior to departure date: 100% of the total tour cost
Refunds are issued up to 30 days of the cancellation date. This policy also applies to pre- and post-trip extensions.
If you would like to change the departure date or book a different program instead. You can do this by notifying us by email with anticipation. There will be no additional costs if these changes are made more than 71 days prior to departure date. If they are made within 71 days to the departure date the following fees will be charged:
71- 32 days prior to departure: 10 % of the total tour cost
31 – 10 days prior to departure: 50% of the total tour cost.
10 or fewer days prior to departure date: 80% of the total tour cost
If the participant does not show up at the beginning of the tour, misses a connection or is held incapable to continue the tour, this counts as a cancellation.
Montano explorer reserves the right to cancel any trip because of inadequate enrollment that makes the trip economically unfeasible to operate or because of good-faith concerns with respect to the safety, health, or welfare of the participants. If Montano Explorer cancels a tour prior to departure, you will receive a full refund of the amount paid to Montano Explorer. If we cancel the trip in progress, you will receive a refund based on the number of days not completed on the excursion. We will not be responsible for any refund for nonrefundable airline tickets, or for any airline tickets purchased by the passenger directly from an airline or travel agent.
Leaving an excursion in progress, for any reason whatsoever, will not result in a refund, and no refunds will be made for any unused portions of an excursion, such as hotel nights, meals, city tours etc.
Trip cancellation insurance is strongly recommended and advised.
6. Health Requirements:
You must be in a good physical and mental health. Any physical condition requiring special attention, diet, or treatment must be reported when the reservation is made. Montano Explorer reserves the right to decline any person as a member of any of our tours. Our trip leaders have the right to disqualify anyone at any time during the trip, if they feel the trip member is physically incapable and/or if a trip member's continued participation will be detrimental to the health, safety, and general welfare of the individual involved or the group. Refunds are not given under such circumstances. Any possible additional expenses for return transfers are the sole responsibility of the trip member.
Because of the fact that hospital facilities for serious problems are often far away and evacuation can be prolonged, difficult and expensive, it is that we assume no liability regarding provision of medical care at any time during the trip.
All passengers over 50 years old who participate in any of our hiking or trekking programs and/or programs that include any other physical activity are requested to send ahead a doctor's certificate that states that they are able to safely accomplish the program they are interested in valid only with the signature and stamp of a physician.
Please read our activity levels information for more details about how active each Montano explorer program might be.